Returns & Refunds Policy

Order Cancellation:

Orders can be canceled at any time before shipment. If you wish to change or cancel your order after payment, please contact us within 12 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.

Customization Commitment:

At our company, we are dedicated to meeting each customer's unique specifications through our customization services. Once the customization process has commenced, products are non-refundable. We appreciate your understanding and look forward to delivering a tailored product that exceeds your expectations.

Refunds:

We stand behind the quality of our products and offer a 100% money-back guarantee for items that arrive defective or damaged during shipping. Simply inform us of the issue, and we will promptly provide a return address and arrange for a replacement or refund according to your preference.

In the event that you are dissatisfied with your order, please reach out to our support team, and we will strive to assist you to the best of our ability.

Return Shipping:

Customers are responsible for covering the costs associated with return shipping.

Non-Refundable Circumstances:

Refunds will not be issued under the following circumstances:

Non-delivery of the order due to factors within the customer's control (e.g., providing an incorrect shipping address).

Customization services. Once the customization process has commenced, products are non-refundable.

Refund Requests:

Refund requests must be submitted within 6 days following the expiration of the guaranteed delivery period (15 days). You can initiate a refund request by sending a message via our Contact Us page. Products are to be returned before refund will be sent.

We are committed to ensuring a seamless and satisfactory shopping experience for our customers. If you have any further inquiries or require assistance regarding returns or refunds, please do not hesitate to reach out to us.